Return and Refund

We want you to be pleased with our products, so if you would like to cancel your order/replacement, without any reason and any time within 14 days (from the day you have received the goods).

Please write an email to our Online Customer Services Team ( or call us on +44 0161 517 0070 to cancel/replacement of your order.


  • Your order number.
  • Your contact number or email address.
  • The date, you have received your order.
  • Reason : refund / replacement / Cancel

We will send you confirmation of your cancellation by email. You will then have 10 days to return your order to us.

PS: Shipping charges will be deducted from final refund amount (£4.99+VAT, if it was Free delivery or original delivery charges paid at the time of order) and Buyer pays return delivery charges.

Return Address:

New Pack Packaging LTD
G26 Welkin Mill, Stockport, SK6 2BH


Returned items must be received in their original packaging and in perfect condition. This means if merchandise was originally in seal packaging, it’s expected to be returned in the same way. Unsealed/used items are not resellable and therefore, not accepted for refunds if returned. No refunds will be offered for orders past 14 days of the receipt.

If you simply do not like the item, the order was placed in error, you purchased the wrong goods, or it does not meet your requirements you will be subject to cover the cost of return postage.

Please note that when you are covering the cost of return postage you will be required to provide a fully tracked return otherwise, we may not be able to validate the return being made.

All merchandise returned that is opened or not in the original packaging will be discarded. Goods must be returned in full pack quantities. We cannot offer any refunds on partial packs. No refunds or exchanges will be issued for such merchandise.


We do not offer exchanges on goods bought in error.

We may offer an exchange or discount if you have received the incorrect order, but we will request photographic proof of what has been received. Any exchanges made in this manner will be processed only once the return has been collected and returned to us.

Need help?

Contact us at or 0161 517 0070 for any questions.

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